OLLSALE PH operates as a multi-vendor wholesale marketplace. Products are listed, sold, and fulfilled directly by independent vendors. OLLSALE PH does not own, stock, or ship products unless otherwise stated.
Because of this structure, refund decisions primarily involve the vendor and customer, with OLLSALE PH acting as a mediator when necessary.
A customer may request a refund under the following conditions:
The product received is damaged
The product is defective
The product is incorrect or not as described
The order was not delivered
The item has missing parts or incomplete quantity
The vendor fails to ship within the agreed processing time
Refund requests must be submitted within:
48 hours after delivery for damaged/incorrect items
Before order confirmation for cancellation requests
Wholesale or bulk orders are expected to be reviewed carefully before purchase. Returns due to “change of mind” may not be accepted unless the vendor allows it.
Refunds may be denied if:
Certain items may be non-returnable, such as:
Perishable goods
Custom-made or personalized items
Clearance or final-sale items
The customer must first contact the vendor through the OLLSALE PH messaging or dispute system and provide:
Order number
Clear description of the issue
Photos or videos as proof
The vendor reviews the request and may:
Approve refund
Offer replacement
Offer partial refund
Deny the claim with explanation
If both parties cannot reach an agreement, OLLSALE PH may review:
Transaction records
Delivery confirmation
Submitted evidence
OLLSALE PH may then recommend a resolution based on marketplace policies.
If approved, refunds may be issued through:
Original payment method
Store credit (if agreed)
Bank transfer or digital wallet
Refund processing time may take 3–10 business days, depending on payment provider policies.
If the vendor is at fault (wrong/damaged item), the vendor should shoulder return shipping costs.
If the buyer changes their mind and the vendor accepts returns, the buyer may shoulder shipping fees.
For wholesale bulk returns, shipping costs can be significant and must be agreed upon before return shipment.
Orders may be cancelled if:
The vendor has not yet shipped the item
The vendor agrees to cancellation
Once the order is marked as shipped, cancellation may no longer be possible.
OLLSALE PH reserves the right to:
Suspend accounts engaging in refund abuse
Reject suspicious claims
Review user transaction history and platform activity logs
Since OLLSALE PH monitors user actions and system activity, fraudulent disputes can be detected and investigated.
OLLSALE PH may update this policy at any time to improve fairness, transparency, and operational efficiency.
